FAQ - Frequently asked questions


When do you ship out orders?

It can take 1-2 business days to ship out your order. (We cannot ship in the weekends, so those will be shipped out right on Monday.)


How long does shipping take?

To Denmark, shipping typically takes about 1-4 business days with DAO. For other countries shipping can take 8-10 business days.


Where can I track my package?

You will receieve a tracking link from DAO to the email provided in the order, when the package has been sent. If you did not receive one, please contact us on mail with your order number: chicashopdk@gmail.com (remember to check your spam folder as well)


Where do you ship from?

We ship from Denmark, Europe with the shipping courier DAO.


Which countries do you ship to?

We ship to: Sweden, Germany, The Netherlands, Austria, Belgium, Czech Republic, Greece, France, Estonia, Hungary, Luxembourg, Latvia, Lithuania, Romania, Italy, Ireland, Spain, Slovakia, Slovenia, Portugal, Poland, Finland, Bulgaria, Croatia and Cyprus.


What are your lashes made of?

Our lashes are 100% vegan and are made with Premium faux mink material. The reason for this is that we absolutely believe lashes and cosmetics in general should not be made/tested on animals, as this is completely unnecessary!


I haven't received my order, can you help?

Of course! We're always trying to give our customers the best service. Please contact us at mail: chicashopdk@gmail.com with your order number and we will contact the shipping courier as soon as possible.